Who Uses Point-of-Sale Systems
Today's small retailers not only compete against major retailers, but also against other small and mid-sized businesses. Without the benefits of store automation, they face serious challenges:
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In many cases, they are still operating with manual cash registers.
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They have little control over inventory shrinkage, overstocks, and understocks.
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Critical business decisions are made on gut instincts, rather than on reliable data reports.
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Point of sale (POS) and accounting processes are disconnected, making it even more difficult to run operations efficiently.
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While they know business success depends on delivering superb customer service and building customer loyalty, they have no way to track customer histories.
Thousands of retailers have discovered that Microsoft Dynamics – Retail Management System (RMS) offers them an easy, affordable solution that helps streamline and consolidate inventory management, automate transaction processing, run business reports, and track and maintain detailed customer information. The solution also allows them to connect retail and accounting information so that all their business processes are connected.
In addition, RMS is flexible enough to meet specific retailing needs, making it the ideal solution for specialty retail businesses that include:
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Wine
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Gift/novelty/souvenir
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Hobby/toy/game/craft
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Convenience food
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Tobacco and pet shops
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Kiosk retailers
Before Point of Sale:
"Our handmade gifts are charming, but doing books and store records by hand isn't. Every task took several steps and it was far too easy for errors to creep in."
After Point of Sale:
"We went from the Flintstones to the Jetsons! What was once two hours' work entering sales and receipts and making a report is now about two minutes."
Shirley Lewis,
Program Coordinator,
Jasmine's |
Before Point of Sale:
"I need all possible hours and minutes for the esthetic, marketing, and customer sides of my business. But if all your records aren't accurate and up-to-date, pretty soon you don't have a business!"
After Point of Sale:
"During the transaction every item is instantly subtracted from inventory. You never transfer notes from a Post-it to a tablet to a sales slip or purchase order. You don't even hand-copy columns from one computer program to another. It's all done for you. Then, like a bonus, all your customers are in your database. You're not reentering them the second, third, and fourth times they buy from you. Every record, new or old, is clearly stated, so if a designer says he didn't get his usual discount, you can see his purchases seconds after you know who's calling."
Amy Boone,
Owner,
Dragonfly Collections |
Before Point of Sale:
"We longed for a modern system that would speed taking inventory, but our old ECR [electronic cash register] only kept track of counts by department codes, with no ability to value inventory."
After Point of Sale:
"We had no staff dissonance. Two employees started out with zero keyboard experience, yet their learning trajectory has been phenomenal."
Roy Reinsch,
Co-Owner,
Belle Provence |